Last Updated: Jan 29, 2024
1.1 Our Commitment to Privacy
You are a “User” if you are an individual and you access our websites located at www.withterminal.com, dashboard.withterminal.com, docs.withterminal.com or any related links and webpages (collectively, the “Site”), register an account with us, install or use any software supplied by us or access any information, function, feature, application, product or service made available by us (collectively with the Site, the “Service”).
Your “personal information” means any information about you as defined in applicable Privacy Laws and includes information such as your full name, address, postal code, email address and geographic location. It may also include information on how you use the Service. It does not include business contact information or certain publicly available information.
We may collect personal information when you provide it to us, including by way of your interaction with us and your access and use of our Service, where you have otherwise authorized or consented to its collection or as otherwise permitted or required by applicable law. We try to minimize the collection of personal information to only what is reasonable and necessary to provide our Service and to develop, assess and improve our Service. We only collect personal information if non-identifying information is not sufficient for this purpose.
We may collect the following categories of personal information about you:
3. USE AND DISCLOSURE
3.1 Purposes of Use and Disclosure
We may use or disclose the personal information we collect about you for the following purposes:
If we ever wish to use or disclose the personal information we collect about you for a purpose not previously identified, the new purpose will disclosed to you prior to such use or disclosure and your consent to such use or disclosure will be sought (unless such use or disclosure is required or authorized by law).
3.2 Third Party Use and Disclosure
To the extent permitted by applicable law, we may disclose the personal information we collect about you to the following third parties:
Whenever we disclose personal information to third parties, we try to minimize the disclosure of personal information to only what is reasonable and necessary for the third party to fulfill the particular purpose for disclosure. We also require, by contractual means, that the third party maintain and protect the confidentiality of the disclosed personal information to the same degree as it if were in our possession.
At times, we may transfer your personal information outside of Canada, including to third parties outside of Canada who may perform services for us which involve some of the personal information we collect about you. Accordingly, some of your information may be processed or stored in the jurisdiction where the third party is located. This information is subject to both the laws of Canada and the laws of the third party's jurisdiction and may be accessible by the Authorities of other jurisdictions. When we transfer personal information to third parties, we ensure by contractual means that the transferred personal information is protected to the same degree as if it were in our possession.
4.1 Obtaining Consent
We will not collect, use or disclose your personal information without first obtaining your consent (except where required or authorized by law). Your consent can be express, implied or given through an authorized representative, such as a lawyer, agent or broker.
4.2 Withdrawing Consent
You may also withdraw all or part of your consent to receive promotional emails from us by following the opt out instructions provided in such emails. If you opt-out, we may still send you non-promotional emails, such as messages about your account or our ongoing business relations.
We try to ensure that the personal information we collect about you is accurate, complete and up to date. In some cases, we rely on you to ensure that certain personal information, such as your address or telephone number, is accurate, complete and up to date. Users are requested to notify us as soon as possible of any changes, deletions or corrections to their personal information so that we may keep such information up to date.
With certain limited exceptions as provided under applicable Privacy Laws, you have the right to access your personal information held by us and to request that the information be corrected if it is inaccurate, incomplete or collected in violation of law. You may update or correct information about yourself by contacting us in accordance with Section 7. Please note that we may be unable to provide you with full access to your personal information if we are prohibited by law or regulatory reasons to do so, or if the information has been securely destroyed in accordance with our practices. Subject to legal or contractual restrictions, we will provide you with an explanation if we are unable to fulfill your access request. In accordance with applicable law, we must take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we may verify your identity through existing authentication practices for the account, such as your username and password. We may also verify your identity by matching two or three data points of identifying information about you.
We maintain physical, electronic and procedural controls consistent with regulatory standards to protect the personal information in our custody or control. Reasonable measures, such as system access security controls, safeguards to detect and prevent security system failures, restricted access, and employee training, have been implemented to help protect personal information from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. We also take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the third parties who assist us in providing products and services to you. However, please note that complete and permanent confidentiality and security cannot be guaranteed when information is transmitted electronically.
You can also play an important role in protecting your personal information. For example, you should:
5.4 Retention and Disposal
6. OTHER DATA PRACTICES
6.1 Cookies and Similar Technologies
6.2 Aggregated and Anonymized Personal Information
Our Service is not targeted or directed at children under the age of 13, and we do not intend to or knowingly collect or solicit personal information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us in accordance with Section 7 to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 13, we will promptly delete that personal information.
6.4 External Websites
6.5 Disclaimer to Complete Security
7. CONTACT US
7.1 Contact Us
If you have questions or complaints with respect to our privacy policies and practices or if you wish to request access to, or correction of, your personal information under our care and control, please contact our Privacy Officer at:
Inquiries or complaints will be dealt with promptly. We will acknowledge your query, investigate it and provide you with a response within 30 days.
7.2 File a Complaint